Privacy Policy

SMC Guest House is committed to protecting the privacy of our guests and visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from our guests and visitors:
Personal Information: Name, address, contact number, email address, and identification documents (e.g., passport, Aadhaar).
Booking Information: Reservation details, payment information, and special requests.
Usage Data: Information about your interactions with our website, services, or facilities.
CCTV Footage: For security purposes, our premises are monitored by CCTV cameras.

2. How We Use Your Information

The information we collect is used for the following purposes:
2.1 To process bookings and manage reservations.
2.2 To improve our services and provide personalized guest experiences.
2.3 To communicate with you regarding your stay, promotions, or other updates.
2.4 To comply with legal requirements, such as maintaining guest records.
2.5 To ensure the security and safety of our guests, staff, and property.

3. Data Sharing and Disclosure

We respect your privacy and will not share your personal information with third parties, except in the following circumstances:
3.1 To comply with legal obligations or government requests.
3.2 To authorized third-party service providers who assist us in delivering our services (e.g., payment processors).
3.3 If required to protect the rights, property, or safety of SMC Guest House, our guests, or others.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period ends, your data will be securely deleted or anonymized.

5. Security of Your Information

SMC Guest House implements robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we cannot guarantee absolute data security.

6. Your Rights

You have the following rights concerning your personal information:
6.1 To access and review your personal data held by us.
6.2 To request corrections or updates to your information.
6.3 To request the deletion of your personal data, subject to legal and contractual obligations.
6.4 To withdraw consent for certain uses of your data, where applicable.

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website or services may contain links to third-party websites. SMC Guest House is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies.

9. Changes to This Privacy Policy

SMC Guest House reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and significant updates will be communicated to you where applicable.